customerservice

User Report: Brand New Hasselblad 907x Shows Major Connection Issues

Photographer Juno Zhang recently picked up a brand new Hasselblad 907x 50c and XCD 45mm f/4 P lens (Total MSRP: $7,500), but after waiting for a month to receive her camera, she was dismayed by what she found once she set it up. The connection between the 907x body and the digital back is so bad that the slightest pressure leads to a misalignment and errors.

Fujifilm Launches Professional Services Program for Working Pros

Fujifilm US has just announced the launch of Fujifilm Professional Services. Just like Canon's CPS and Nikon's NPS, Fujifilm's FPS is a service and repair program for qualifying professionals that gives them access to expedited repairs, loaner equipment and more.

GoPro Karma Drones Worldwide Bricked by Possible GPS Issue

Users of GoPro's failed "Karma" drone are reporting that their drones have been unable to fly since the new year began. According to numerous forum and social media posts from across the globe, the drone is more-or-less bricked due to a lack of GPS signal.

My Broken Godox Flash: A Tale of Bad Customer Service

Back in July, my Godox TT350O flash went wrong. I simply got an E9 message on the LCD and it wouldn’t work at all. It was annoying as I had enjoyed using Godox flashes and wireless transmitter up until then and had even recommended them to others.

My Bad Experience with Drobo as a Wedding Photographer

I hate it when I see photographers writing articles like this. I always think, "why bother?… just let it go, this isn’t going to change anything." But here I am anyway, tapping away to release some of this pent up anger. And I don’t expect this to change anything for me, but I sincerely hope it can stop at least one other person making the same mistake I did: buying a Drobo.

I Fell Victim to a $1,500 Used Camera Lens Scam on Amazon

I’ve been ordering used lenses for years and have never had a problem with any purchases. That is, until now. I recently ordered a $1,500 used camera lens from Amazon. The lens never showed up, and Amazon is refusing to return my money because they claim the tracking number shows that it was delivered to my address.

In 30 Years of Photography, I’ve Never Had a Service Experience This Bad

The history of the Leica camera is one of revolution. Appropriately enough, the Leica M design has been with us for over 60 years and has documented revolutions in both times of peace and war throughout history as the idea of a simple, easy to carry camera enabling it to be carried anywhere.

Photographers: Every Email Could Be the Start or End of a Client Relationship

This is a short article that's a reminder that every interaction you have is part of a relationship with someone -- potentially a client.

Recently I was looking for a food photographer for a web client. I wanted a local shooter and found one practically next door to the studio. Unfortunately, his online gallery showed text jargon instead of photos. I tried a different browser, but still no luck. I sent a screen capture to the photographer -- after all, if it were my site I would want to know.