PetaPixel

Flickr User Protests Deleted Pro Account

Flickr member Deeepa Praveen 4-year-old pro account was deleted recently without any warning or explanation, and in response she created this graphic showing what she lost in the blink of an eye. While Flickr is undoubtedly one of the best photo-sharing services on the web right now, the fact that pro accounts can be permanently deleted without any warning doesn’t sit too well with many users. Even if the deleted accounts deserved to be removed, it would be much nicer if they followed a notice and were temporarily removed at first.

What are your thoughts on how Flickr handles account deletions?

(via Thomas Hawk)


 
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  • Monkeypaw2u

    Try snapixel…. works somewhat like Flickr…. but you can sell your work using their service and they don’t randomly ban accounts.

  • Monkeypaw2u

    A pro account is not targeted towards pros… all it does is gives a user access to stats, removes upload limits (100MB per month for non pros) and some other cheesy bells and whistles. That is all it is done.

  • http://richardsnotes.org Richard

    By the way, Thomas Hawk has a history as an ambulance chaser and he runs a competing service. I’m surprised the folks who run petapixel repost his stuff.

  • http://twitter.com/ghaff Gordon Haff

    Not really. More like don’t depend on any single service/location (whether off-site or in your home) to protect something important.

  • http://www.deepapraveen.com/ DeepaPraveen

    I am the affected party here. I am sure they didnt send me an email or anything to that effect. And there are many other affected parties contacted me and they said once it is lost it is lost for ever. I am waiting for a replay from them.

  • http://www.deepapraveen.com/ DeepaPraveen

    I have back ups of the photos (not all those 620 but for around 80% of photos).

    I am concerned about this Issues.
    1.My time and effort. My more than 1000 man hours I spend there.
    2.My contacts their mails and comments. For an established photographer, they dont need any encouragement or constructive criticism from fellow members. But I got some good contacts and supportive friends their I value their comments and personal mails.
    3. Photos with high traffic (Not nude photos). I got clicks from Google images for at least 10 images day. That is because of the traffic.
    For a beginner like me this are important.

    A Reason before deletion or a reason soon after deletion. That is what a good customer service is

  • http://www.deepapraveen.com/ Deepa Praveen

    That is one of the reasons, I suspect giving my face book and blog link in my photos (not all only 10% or less) people with 80% or more with links still survive in flickr.

    There I have this questions again.
    1.Why cant they warn me or send me atleast a mail saying you cannot put your face book link or blog link there.
    2. Why they allow as to put the website information on our profile page, why there is such a link?
    3. Why they allow us to blog or twitter our photos from flickr site. So flickr wants traffic from this sites to flickr, but wont allow otherwise, right? ( Is this a justifiable procedure?)

    My simple concern is this before deleting my paid account, that means termination of service why cant they serve a notice.

    If you are applying a drastic step like this, it shouldn”t be random. It should be equal. Dont misunderstand me, I am not asking flickr too remove or delete all those accounts, what i am asking is, if this is a procedure followed by many and flickr found it offending at least in our home pages they can give a general warning right?

  • flatimage.blogspot.com

    Im sure people from Flickr are following this, if not or not doing something about it, they are a bad bad company. not knowing customer wants, boomerang for them. Flickr need to be careful, other wise they will end up like Dell Hell in the past.

  • Joakim bergquist

    An account is never deleted if any misstake hasn’t been made. It’s simply deactivated in their database for further notice. Atleast that is the common rule of thumb when working with databases.

    And don’t you people think this could be some rival to flickr trying to give flickr a bad reputation? just a question :)

  • http://twitter.com/davidhdz ®Dave

    It seems my comment was deleted :(

  • http://www.petapixel.com Michael Zhang

    Your comment here? We don’t delete comments, I’ll check for whether it was marked as spam automatically

  • http://www.petapixel.com Michael Zhang

    It was (possibly due to the link you included). Approved it so it should show now.

  • http://twitter.com/Djonckheere Darryl Jonckheere

    This reminds me of a similar story that came out recently involving a YouTube videographer and the sudden deletion of his AdSense account, ‘Fired by a Google Algorithm’ http://www.duckworksmagazine.com/11/columns/guest/winter/index.htm

  • http://twitter.com/Djonckheere Darryl Jonckheere

    Interestingly, a couple years ago Thomas Hawk wrote an open letter to Yahoo’s Chief CMO Elisa Steele protesting the sudden unexpected deletion of a 3,000 member Flickr group —deleted, apparently, for undisclosed reasons: http://www.flickr.com/photos/thomashawk/4009154784/

    While one could speculate there is a pattern here with Flickr admins arbitrarily removing user’s accounts, nevertheless, Doc Searls offers us more of a grim outlook of Flickr’s future: “the greater risk is not of Flickr’s deletion of customers, but of the market’s deletion of Flickr. Because, after all, Flickr is a business and no business lasts forever. Least of all in the tech world.”
    http://blogs.law.harvard.edu/doc/2011/01/12/what-if-flickr-fails/

  • http://chris.charabaruk.com Chris Charabaruk

    I’d love to know if there’s a way to suck all my content out of Flickr, just in case. Any suggestions?

  • http://chris.charabaruk.com Chris Charabaruk

    No, they actually go and delete it. No backups. No deactivations. Final destination.

  • Maha

    Can you sue them?

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  • FormerFlickrFan

    Two years ago they deleted my pro account with no warning, saying that I had posted someone else’s content. Every photo I ever posted was taken by me. No recourse. Just gone. Flickr is a great user community, but it is also a money losing proposition for Yahoo and they are probably happy to recover some storage space.

  • Wcox

     I just had my account deleted without warning. No email…No anything. I suspect it was for content, as I had posted several photos from a series I was working on about girls who cut themselves for coping reasons. These same images are currently in the 7th oldest museum in the united states, where any family who wanted to view images in the context of an art museum could see them….These people are buffoons…I wont be back.

  • Riik

    This is scary. That’s why till now I didn’t renew my pro account, and they’re having this issues that anybody can save anyone’s images. Flickr is one of the safest place to show your art. They did some changes and they F%*^!d up everything! 

    ***Don’t fix it if it’s not broken FLICKR!

  • Leviguy501

     Just went online this morning to view my FLICKR account to discover it had vanished!
    Deleted!  No more!
    I was considered a “safe” site by their very own moderators but today I find I have been deleted with no warning, no explanation.
    Although they assume “the right to delete for no reason” is this really good practice?  Or will they do anything in their quest for World Domination!
    FLICKR – THIS IS NOT GOOD CUSTOMER PRACTICE !

  • Rich5019

    I was wondering what this Pro thing was. They don’t give you any real information about it. I was looking for a stock photo site and this one sounds as if it’s only a photo share. I looked at their Getty section, but there they seem to want you to sumit your photos and if they think they are good enough, you get and invite that you have to pay for and then they claim exclusive right over marketing them.
    Flickr looks like just another facebook and I don’t belong there either. Thanks for the information about their so called services.

  • Rich5019

    I was wondering what this Pro thing was. They don’t give you any real information about it. I was looking for a stock photo site and this one sounds as if it’s only a photo share. I looked at their Getty section, but there they seem to want you to sumit your photos and if they think they are good enough, you get and invite that you have to pay for and then they claim exclusive right over marketing them.
    Flickr looks like just another facebook and I don’t belong there either. Thanks for the information about their so called services.

  • Rich5019

    I was wondering what this Pro thing was. They don’t give you any real information about it. I was looking for a stock photo site and this one sounds as if it’s only a photo share. I looked at their Getty section, but there they seem to want you to sumit your photos and if they think they are good enough, you get and invite that you have to pay for and then they claim exclusive right over marketing them.
    Flickr looks like just another facebook and I don’t belong there either. Thanks for the information about their so called services.

  • Momodoggie

    I too have a pro account deleted without notice or explanation.  Thousands of photos and contacts. We spend much of our lives on this damn site (ok I need a life) and some prick just pulls the plug…often when I am on my own site.

    Only vacation type G or GP photos i took myself. I tried to get a response from them but of course they could care less. So my conclusion is Flickr is run by assholes who have nothing better to do than piss people off.  Must be the government. To hell with Flickr and Yahoo.

  • http://www.cerebrux.net/ Salih Emin

    This is why photography enthusiasts should use open source services like OpenPhoto  http://cerebrux.net/2012/04/23/why-photography-enthusiasts-should-use-openphoto/

  • Rtcquibral

    I hav been maintaining a Pro account since 2005 and have over 20k images as well. Today I found out that my account is hacked and is already associated with another username I swear I am not aware of and I do not know how to start recovering it.

  • Digitalbcon

    I just had the same thing happen to me! I had a Pro Account purchased on July 20th, processed on July 23rd and as of July 28th its gone!! The account is still there but the Pro Account service/privilege is gone!

  • http://www.facebook.com/people/Kenneth-Baker/100000453408367 Kenneth Baker

    I feel for you. I recently lost my Pro account at Flickr and had to create a new one. Somehow or another, Yahoo messed up and couldn’t take my credit card to renew my account, so I ended up deleting an account that I had many hours invested in; I too lost all my contacts and groups that I was active in. I found you trying to find a way to recover my groups and contacts. What a mess!