Nikon USA has announced the temporarily suspension of all equipment repair services due to the spread of COVID-19. The decision was made in compliance with federal guidelines, and in the interest of protecting employees’ health and safety.
“Nikon prioritizes the health and safety of our employees and customers,” reads the official update, posted to the Nikon Service and Support website. “Due to the impact of COVID-19, and in accordance with mandates issued by the federal government and various state governments, we have temporarily suspended equipment repairs at our service facilities.”
The update is the latest in an avalanche of delays and closures aimed at helping to stop the spread of the novel coronavirus. In addition, Nikon Inc. President and CEO Bo Kajiwara shared a letter with Nikon customers reiterating the decision and further commenting on Nikon’s response to the global pandemic.
“We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus,” writes Kajiwara. “We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.”
You can read the full letter below:
Dear Valued Customers, Partners & Friends,
We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve.
I am proud of the dedication of our Nikon team who are working remotely, and remain focused on providing the highest level of support possible at this difficult time. We are closely monitoring the situation and following the guidance of the Centers for Disease Control and Prevention (CDC) and federal/state/local health authorities.
Nikon Inc. has taken steps to ensure the safety of its employees by instituting office closings and remote work strategies in line with state and federal government mandates. These include the temporary closure of our repair service centers to prioritize the safety of our workforce and help limit the spread of the virus.
For information about our repair service center change or to get in touch with a remote support representative, please visit: https://nikonusa.com/support
In the interim, Nikon online resources for education are available on the Nikonusa website: https://www.nikonusa.com/learnandexplore
We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.
President & Chief Executive Officer, Nikon Inc.
(via Nikon Rumors)