PetaPixel

Nikon Solving Dust/Oil Issues Once and for All, Will Fix D600s Regardless of Warranty

d600

Following on the heels of the news that no less than four law firms were going after or planning to go after Nikon over the D600 dust/oil spot debacle, Nikon has issued a service advisory announcing that they will fix ALL D600 cameras with sensor dust/oil problems for free regardless of warranty status.

Now, before everybody jumps on the ‘we sued them and this is why they’re doing it’ bandwagon, it’s worth noting that this is probably not the case. As Mike Tomkins over on Imaging Resource points out, the fact that Nikon is accepting returns immediately indicates that this fix has been in the works for quite some time.

Whatever the reason, this is fantastic news for all D600 owners who have yet to see a permanent fix to their sensor dust/oil woes. Up till now, your options were limited to sending the camera in (sometimes over and over again) for cleaning at a Nikon service center, and even this required that you be under warranty. Some lucky users had their shutter assemblies replaced and some REALLY lucky users got D610s as replacements, but these were the exception, not the rule.

d600dusttimelapsev

That changes today, however, thanks to a technical service advisory issued by the Japanese company that promises a fix for everyone, free of charge and regardless of warranty status. Nikon will pay for you to send your D600 in so that technicians can clean your sensor, replace your shutter assembly and send you back your camera just as quickly as they can.

To learn more about this new development or schedule your free repair service, head over to Nikon’s technical service advisory by clicking here. Fair warning though, chances are repairs, especially on the front end when EVERYONE is sending their cameras in, will take some time. So if you haven’t or no longer do experience issues with your sensor it’s probably best you just hang on to your shooter and count your blessings.

(via Imaging Resource)


Image credits: Nikon D600 by Chris Zielecki and sensor spot image by Kyle Clements


 
  • the truth hurts

    how about everyone just stops buy nikon~ problem solved.

  • bandi

    is this working in europe too? i’m not sure..

  • Snarkasaurus

    Hahah yeah, that makes sense because … oh wait, no it doesn’t.

  • Leonardo Abreu

    Wow, finally!

  • KEL

    .

    .

  • Mike

    Go home, truth, you’re drunk.

  • Rodrigo Abello

    Only when Nikon felt the steps of a giant monster approaching (a.k.a law firms), accepted and recognized the issue.

  • That70sShirt

    So does this mean that all those folks out there who claimed this problem never actually existed and those who had it were just “making it up” will finally shut up?

  • Dhaval Panchal

    Time to buy them cheap D600s!!!

  • Andrew

    If they have been working on a fix, why wouldn’t they mention that amid all the huge fuss about this? It was just slowly brooding bad publicity as reviewers and disgruntled people bitched, when they could have said “Hey, we’re working on a fix for everyone, we see the issue.”

    I think the lawsuits did have something to do with it, especially if they have been filed for some time. Courts aren’t immediate and we probably didn’t hear about these class action suits for possibly weeks while the filing was taking place. Thus, Nikon was served in the interm and we hear about it recently, after they’ve had a few days to go “OH NO!!” and puke up a solution on their support pages.

    It just seems thin to me, this has been a huge hit to their PR, and leaves a sour taste after being announced after a lawsuit, plain and simple. Too bad for them, hopefully they won’t mess up again.

  • Pete

    “the fact that Nikon is accepting returns immediately indicates that this fix has been in the works for quite some time”

    I think this only shows that they knew there was an issue, and not that they were going to offer a free lifetime warranty on oil and dust repairs. It’s still costs money to replace parts, so I couldn’t imagine them doing it unless they needed to (i.e. impending lawsuit). I think they would’ve been fine fixing warranty claims that they deemed to “have” the oil/dust issue, and letting people with expired warranties or who didn’t know they had the issue, out on their own.

    Considering how Nikon initially handled this, you’re giving them way to much benefit of the doubt.

  • Andrew

    yeah I think I got a rather iffy response when I contacted nikon about this issue. they said not to repeat it for legal reasons so I won’t, but…I didn’t get the impression they were in the works with a solution.

  • Anton Berlin

    When’s the lawsuit for Sony A7r and all Sony users going to happen? Shutter shock issue, misrepresenting 14 bit color depth when it’s actually 8 bit, issues with A7 and sensor flaring? The lawyers could have a field day with all of the Sony gear and angry owners out there.

  • NorCalRed

    They may have been hastened along by lawyers, but this has been on their radar for awhile. I do actually give them props for finally getting in front of this and doing the right thing. Honestly, I’m not sure Canon would have, and I’m more of a Canonista kind of guy

  • Peter Grifoni

    too little too late.
    i have just sold off 7K worth of Nikon gear including the a D600 body that had a severe dust/oil issue from day one. I find that my decision to move to another brand being is now even more justified knowing that the ONLY reason they are doing this free fix is because of the pending class action against them.
    They deserve to feel the full ramifications of their arrogance towards their customers
    A simple recall would have negated all of this BS

  • Sean Walsh

    It’s amazing how quickly the PR department of any big company can whip together a solution. It’s getting the higher-ups to agree to it is what’s tricky. Threaten a class-action lawsuit, and even the most stalwart board or committee will vote unanimously and have every project in every related department dropped to deal with the crisis before them. Decisions that take weeks or months to make can be made in a matter of days with enough pressure to do so.

  • Nathan Caulford

    “…no FEWER than four law firms…”

  • Guest

    Thanks, Nikon. No was that so F*&@#ing Hard?! It sucks to see companies saying, “screw you, loyal customers. Oh, we HAVE to fix our mistake? Oh, all RIGHT!!”

  • Nathan Caulford

    Thanks, Nikon. Now was that so F*&@#ing Hard?! It sucks to see companies saying, “screw you, loyal customers. Oh, we HAVE to fix our mistake? Oh, all RIGHT!!”

  • Mr Hogwallop

    Someone at Nikon told you some sort of hush-hush “don;t tell anyone due to legal reasons….” statement? Really?

  • BarkingGhost

    Haha, actually it does. I bought my first Nikon ~1985. I had planned on getting the D600, but age had me be a little patient. That paid off as the growing animal called oily dust danced about the world. In December 2013 I bought a Canon, walking away from Nikon after almost three decades.

    It wasn’t just the problems with the D600, but the attitude Nikon took with people. I just couldn’t justify staying with ‘that kind’ of a company.

  • Andrew

    yeah every nikon email has this at the end:

    “Any use, dissemination, distribution, posting on Internet bulletin boards, disclosure or copying of this e-mail or any information contained herein by or to anyone other than the intended recipient(s) is strictly prohibited.”

    i suppose the way I typed it was funny.

  • Mr Hogwallop

    Well I have that on the bottom of my emails too. It means nothing.

  • Andrew

    you add that to YOUR emails?

    If it means nothing why the heck is it there.

    It means something as silly as it may sound. Yeah it’s there to protect Nikon but the point is I was respecting their privacy clause…so what.

    moving on…

  • Mr Hogwallop

    I said it means nothing because its unenforceable and AFAIK not in violation of any law. It’s like the Dry Cleaner who puts a sign out in front of the store saying “5 minutes parking” but fails to to cite the ordinance. It means the dry cleaner or Nikon prefers you don;t do something but it’s up to you.

    Same with what I put on the bottom of my business emails.
    Moved on.

  • RC

    Should I send in my D600 if I don’t have any problems with it? I’ve had it since it first came out, and it was my thinking that if I sent it in, bad things could start happening because why fix what’s working perfectly? I’m leaning towards sending it in now. They can’t make it worse can they?

  • Page

    If it ain’t broke, don’t fix it!!!

  • RC

    But what if the shutter fails later when they’re not offering the fix for free anymore?

  • Ptluzzi59

    my has been sitting in their warehouse since the 3rd of march and no email yet so I’m getting a little mad now! i want my camera back and after reading their statement they might just clean mine instead of replacing it!!! i should have just cleaned it myself!

  • Colin Timm

    I was the same, after shooting Nikon since the early 80’s and collecting a lot of lenses, I sold the lot and jumped to Canon. Best thing I ever did camera wise.