If you own a Google Pixel 3 or 3 XL and have noticed any photos not getting saved to your gallery, it’s not just you. Google has confirmed that its latest smartphones have a camera bug, and a fix is on the way.
The issue was reported by Pixel 3 users last week. After taking a photo using Google Camera, it would sometimes fail to properly save and be lost forever.
In addition to affecting the Pixel 3 and 3 XL, owners of the original Pixel, the Pixel 2 and 2 XL, and several other Android smartphones have also reported the same problem.
The bug is apparently related to the Google Camera app’s HDR functionality — if the app is shut down before the HDR has finished processing, the image is lost. A temporary solution to the problem is to make sure your camera app stays open until HDR photos are finished processing. You can also turn off the HDR feature to avoid the bug completely.
The good news is Google has identified the issue and is now working on patching it.
“We will be rolling out a software update in the coming weeks to address the rare case of a photo not properly saving,” the company tells The Verge.