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Nikon Issues Service Advisory for D810: Long Exposures May Result in ‘Bright Spots’

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Nikon just can’t catch a break on the advisories and service issues. Just weeks after it was revealed that they were settling class action lawsuits over the D600 sensor spot issue by handing out free D610s, a fresh service advisory (USA, EU and Japan) has been issued, this time for the recently-released D810.

Certain serial numbers of the new full-frame shooter, it seems, are having issues with “bright spots” appearing in images while shooting long exposures. Specifically, the advisory states:

We have determined that some noise (bright spots) may on occasion be noticeable when shooting long exposures, and in images captured at an Image area setting of 1.2× (30×20).

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To their credit, Nikon seems to be jumping on this one early. The company is apologizing for the inconvenience and offering to fix it for free using, according to an internal memo obtained by Nikon Rumors, “a combination of a firmware update and ‘pixel defect compensation’”:

Nikon service centers will service these cameras that have already been purchased as needed free of charge to the customer. We sincerely apologize for any inconvenience this issue may have caused.

Keep in mind, not ALL D810 cameras are affected. Only certain serial numbers will have the problem and you can check if yours falls into this category by clicking on the link at the bottom of this page and following the instructions there.

(via Nikon Rumors)


 
  • affr

    This is how a company should support their customers considering the price tags of these cameras… esp if the issue directly effects the main functions of the product..

    I’m glad they’ve learned. It’s not rocket science.

  • http://www.torrepinos.com Josef Cross

    This is pretty shabby for a camera of this price point, OK, it may be just a bad batch but this should not have happened, hopefully Nikon will rapidly fix this for any customers affected, seems to often pay to wait for all these bugs to be ironed out.

  • ninpou_kobanashi

    Looks like I made the right decision to not bleed on the edge… Does this mean that some sensors went out bad? Just curious what “pixel defect compensation” means

  • Tiktian C

    here we go again!