PetaPixel

Adobe Creative Cloud Is Down, Rendering Apps Unusable… Chat Support Useless

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Man down! And by man down, we mean Adobe Creative Cloud. Starting late yesterday afternoon, a number of subscribers to Adobe’s Creative Cloud platform — myself included — started noticing that upon trying to use our applications or login to with our Adobe IDs, an error message would appear, deeming the applications and services useless.

In a creative world where deadlines are critical, a day without the resources you count on is no small issue. And, as you can see from a post over on SLR Lounge as well as the below conversation a PetaPixel reader sent our way (which has been cut down for brevity), customer service representatives don’t have much information to offer, essentially repeating the same thing over and over again:

Adobe Employee (AE): EC, We are facing a technical glitch with our tools and I request you to please contact us again after some time with this issue.
PetaPixel Reader (EC): AE, please tell me more about the glitch. I have been trying to use Photoshop for 3 days in a row and have to finish a deadline.
AE: EC, I have checked and found that you have been using trial and please purchase the subscription to continue using it further
EC: I have already bought a subscription one month ago
AE: EC, Please bear with us as we are having some technical issue with our tools and it is being worked upon and soon it will be fixed, please contact us again after some hours.
EC: First you did not know that I was already subscribed, now you repeat the tech glitch story. What is going on and when will I be able to use photoshop? I need a concrete answer.
AE: I am sorry for the delay this issue has caused and As I have mentioned that some of our tools are having some technical glitch.
AE: I sincerely apologize for any inconvenience that may have caused to you.

There’s no word yet on what exactly the issue is here, but it’s safe to say that we’re at the mercy of Adobe and its servers. And if their customer service is a sign of things to come, it’s probably not going to be pretty.

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What we can say with certainty is that, when many thousands of artists and creatives count on your platform and shell out a healthy penny each month to use it, there needs to be a failsafe in place to make sure apps are still usable even when errors like this occur.

Are you having issues with your Adobe Creative Cloud services and/or apps? Sound off in the comments below.