Nikon Takes D600 Fix to the Next Level, Will Replace D600s if Service Doesn’t Work


News that Nikon had been replacing some defective D600s with brand new D610s broke months ago, but it wasn’t confirmed officially until late last night when Nikon announced the news itself.

In a short announcement on the Nikon Global website, the company reiterated its commitment to fix defective cameras for free even if they are out of warranty, but then it went a step further than that:

Because Nikon takes this matter very seriously, we will continue to offer users of the D600 a special service with which cameras are inspected, cleaned, and if necessary, shutter and related components are replaced free of charge, even after the product warranty has expired. However, if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model.

Yes it took Nikon too long to address the problem. Yes it only really happened after lawsuits came rolling in (although whether or not that’s the cause of all this is debatable). But we’re gonna go ahead and give the company a pass on this one, because once Nikon decided to address the issue, it pulled out all the stops.

So, if you have a D600 that’s been serviced several times but still continues to accumulate dust/oil spots — and we know from the comments that several of our readers do — you might want to send off your system one last time… you might end up getting back a brand new camera.

  • superduckz

    All around great camera. It’s on my list if I move to FF… but man talk about a MARKETING DISASTER! Which could save me money I suppose.. shrug..

  • Brent

    Time to buy a cheap D600 on ebay…

  • Jochen Maas

    honestly they are a**h*les.
    only after sueing them and a massiv uproar on the internet they have finally done what they should have done from the start.
    it shows again that nkon has a lousy support.

  • Stanley T Shao

    Why all the haggling! A friend of mind who also had a D600 had his sent in many times. But the returned camera had loose/misplaced screws. The camera felt it had been mangled of sort. If they are going to dissect my camera over and over just to get things right……???

  • Jonathan Maniago

    If Nikon’s aiming for more consistent service, they should mishandle this one too.

  • Björn Lubetzki

    Thing ist, that desn’t make much of a difference. You still have to send the camera in multiple times (which means you have the trouble of doing so and the trouble of not having a camera) and if the problem persists you get a D610?! Hurray! I was a Nikon fanboy but the way they handledhe D600 disaster….I’m glad I didn’t buy the D600 but the D700 instead. No problems there. It is build like a tank and it works.

  • Sam Mitchel

    in reality it is an engineering problem of the shutter…. This is where the dust comes from. Took one apart and noticed that.

  • Syuaip

    Yep, D700 rocks! :)

  • ThatGuy

    Disappointing. I moved to Nikon in the early 90’s and have walked the fine line of possibly switching back during the past few years. I want to go FF this year, so still debating.

  • Sean Walsh

    Still rock my D700, even with the Df on my shoulder. Still one of the best cameras I’ve ever owned.

  • apolloOMDEM5

    Go Micro 43!! No shutter to spit oil everywhere. The EVF is a revelation. I laugh every time I see someone with a standard dslr put down the camera to see if they got the shot. I can see right away if I got the shot through the evf and I can make adjustments realtime. I had 3 Nikons in a row with back focus issues. They pointed this pro towards the revolution. My Olympus M43 cameras have blown me away and every single shot is perfectly in focus with a sharpness I never seen any Nikon mimic. No more bulky, heavy equipment to carry around and my clients are also blown away by the quality of images. I shoot weddings, commercial/event, family portraits, modeling etc all with these tiny cameras and have never been let down. The primes that Olympus puts out are beyond spectacular! Despite what people will tell you, you do not need a full frame sensor to get mind glowingly beautiful images. Sorry for the spiel but I try to tell everyone I can about how the M43 system has changed my work for the better.

  • autofocused

    Totally impressed by the ease of sending my D600 to Melville NY, and receiving it back two weeks later (to the day). They really stepped up their customer service this time!

  • David Liang

    Makes you think, had they done this from the start they could have looked like heroes. Priceless positive publicity.

  • first row

    Lucky you, I’m at 21 days and counting.

  • Omar Salgado

    Good to know.

    EVF is not a revelation. Really.

    EVFs limit possibilities, possibilities in perception.

  • E-Nonymouse A

    Rumor has it the 610’s have the same problem, whether its that wide spread or not I can’t tell.

  • E-Nonymouse A

    Time to buy a Canon 6d maybe? I’m heavily invested in nikon stuff and i’ve give that camera more than a few looks. :)

  • apolloOMDEM5

    EVf’s show me exactly what I am going to get. Don’t even have to put the camera down to see what I got. I see depth of field, saturation, highlights, exposure and I can adjust them all in realtime like I said. The dslr user meters and guesses then puts the camera down to look at the screen to see if they guessed and metered correctly. So now again how does the EVF limit me? I get to see the bride walking down the isle knowing that with every snap the image comes out perfectly exposed, razor sharp and to repeat myself once more all in realtime. Its especially nice when the bride comes out of a shadow area into direct sunlight. Changes are razor fast and perfectly exposed even in the most difficult of situations.

  • Omar Salgado

    It limits you in the given possibilities not in the image, but in your perception about the scene. That’s what I point out. If everything is already given and done, you cannot imagine anything else outside what you already have for sure.

    I guess you are not that confident to do a perceptual approach of the scene. The Zone System may not apply to digital photography, but its value resides in the perceptual evaluation of what you have in front of you, not through the viewfinder. Said this, an optical viewfinder is like a transparent window.

    I know people outside do a lot of chimping, but you are already doing it throught an EVF. It is a microLCD in its essence.

    I don’t put the camera down to do chimping. I know how to expose in any given situation, but what is of more value is that I know before hand what I want and how to achieve it throught exposure. For me, an OVF is more of an aid than of a halt.

    Your perception is being limited.