Nikon has begun contacting owners of D800 and D700 DSLRs with an offer to participate in a new “Maintenance Service Initiative.” Photographers who are interested can have their camera sent to Nikon’s repair center, examined, cleaned, and repaired (if there are any issues discovered). The entire program — including shipping both ways — is being offered for free.
Nikon Rumors shared this copy of the offer email and certificate received by one photographer:
Initially Nikon Rumors wondered if this new initiative was simply a secret recall for the D800 that was designed to look like a positive offer, but upon discovering that the D700 was included also, NR now believes its a genuine gesture of goodwill from Nikon.
Still, it’s unusual for companies to offer this type of inspection, and it seems that only certain D800 and D700 owners have been extended an invitation to participate.
Update: The latest word is that this invitation was sent to 4,300 D800/D800E owners, 100 D700 owners, and 100 D7100 owners. It’s not a program that’s being extended to all Nikon photographers.