This letter wasn’t mailed – it was at my doorstep when I got home a couple months ago. I read it, I cried, and read it again – probably a hundred times by now. It wasn’t easy to read – and honestly, as much as it validates what I do for a living – I wasn’t sure I was going to share it either. If you choose to read through the letter, you will know why I’ve finally chosen to share it.
The post quickly went viral and has amassed hundreds of comments from fellow photographers who were impacted by the letter.
Here’s the letter she received:
July 2nd, 2011
Today I am writing for a couple of reasons. I have some quiet time at the moment and need to get a couple of things off my mind. I will leave this for my husband to deliver to you when he is ready.
You photographed my wedding, you photographed my first pregnancy and my first baby. I contacted you awhile back to photograph my 2nd child and family. After getting prices and realizing I would want all of the pictures as we love your work – I decided against spending $500+ – which is what I normally spend for portraits and prints with you.. Please know it is not because I don’t value your amazing eye, or how much we love the experience.
That week that I decided to NOT do a session with you, this is how I spent some money.
On Sunday I called and cancelled our session. Monday I went out and got my hair cut ($39+tip), and colored ($65), Thursday I had my nails done ($24), my family went out to dinner at a somewhat expensive restaurant for no particular reason costing us $79 + tip. This was just 4 days since canceling our session, already totaling over $200 for unnecessary things. My nails only lasted about 2 weeks, my hair is gone, and seven weeks passed when I got the phone call from our doctor. It was not something I expected and the cancer has spread very quickly. I will be leaving my husband, my 6 year old girl and my now 2 year old – not by choice. It is very hard for me to talk about it which is why I need to write you.
I watch your Facebook page and your posts about the value of a photo and if I could give back all of those things that I purchased this few weeks after I cancelled my session with you, knowing what I know now, and have that session, well… I would do it in a heartbeat.
Now my time is done and there are no more chances for me. The next time someone cancels a session – my wish is that you forward this letter to them. Time is fragile, it is gone before you know you had it. If you charged $200 for one print it wouldn’t be enough for what it is actually worth. I cringe to think that my priorities were a manicure over a memory to pass onto my babies and husband.
My love and thanks for what you have given us from past photos. I am so sorry that I did not see it as more than paper until now.
In case you think this is some kind of sick marketing ploy, Thurston has published a followup post answering some common questions she has received.