PetaPixel

Get Better Customer Service by Carrying a Camera with You

Having a camera with you may get you better customer service at places like restaurants, retail stores, and hotels. Consumer advocate Christopher Elliott writes,

The last thing employees want to see when they’re delivering a substandard product or service is a shutterbug. If they think you might take a snapshot, or a video, of their incompetent actions, they’re far likelier to do the right thing. The presence of a camera alone is often enough. Try it sometime.

If you already carry a camera with you everywhere you go, then you’re already set! If you don’t, you might want to think about bringing one along whenever you’re in need of customer service.

Try These 5 Secret Weapons For Better Customer Service (via Lifehacker)


Image credit: Nikon 50mm f/1.4 AF-D Lens by Harshit Sekhon


 
 
  • Fastactingrelief

    Whenever someone walks into my store carrying a camera I roll my eyes.

    I work in a camera store, it’s a pretty dorky thing to do.

    That said, if someone comes into my place of work and appears to intend on photographing or recording me, the service ends there. Tip to getting good service? Don’t be douchey.

  • Tim Burton

    Who has a phone without a camera these days?

    Plus iPhone can post the picture to twitter with @company #FAIL

  • http://twitter.com/jnskyliner34 Justin Javellana

    I think this sort of happened to me.

    I was driving with a friend on the expressway and my friend’s car started to overheat. I towed his car to a nearby area where there are emergency phones. On the way, one of the highway patrol cars saw us. I flagged them down to help up and once they were with us, he told me that it isn’t allowed to tow someone else’s vehicle on the expressway. I said there weren’t any signs along the expressway stating that it was illegal and that I wanted to tow my friend’s car to a safe place and not just leave him on the shoulder. So while my friend (who’s in law school btw) was debating with the highway patrol, I got my camera out just to take photos. It wasn’t to record the incident with the highway patrol but more for Facebook like “My friend’s car broke down” sort of album. Whilst I was clicking away, all of a sudden the patrolmen had a change of heart and let go of the charges (if there were any to begin with) and even helped fix my friend’s car.

    After all of that I offered them a small tip and they refused it and just told my friend to answer an online survey about their performance. Til’ this day, my friend hasn’t answered the survey and this happened back in 2009. :p

  • http://twitter.com/howieritter Howie Ritter

    Wow talk about douchey….you sound like every egotistical idiot I’ve ever run into when at a camera store. If you don’t want my money I’m more than happy to take it down the street. That happens enough times you don’t get to work there any more because you have no customers. I’ll bring my camera anywhere I want. If they don’t let me take pics – I don’t spend money there.

  • http://www.squidoo.com/delivering-great-customer-service- Azmil syahmi

    I totally agree. NOwadays when we see a customer taking photos of our food and restaurant chef and I get a little edgie. We pass by what he is taking off to make sure its something good. But this can be used to our advantage if the product is great then billions of people will know.

  • Matt

    Try as i might to support brick and mortar camera stores (and paying more for it than online), its douches like you that make me never want to help you out.

  • vgrandja

    And sometimes the customer service representatives will call the cops and charge you with…harassment…invasion of privacy (or similar)…or will quiver on the spot and therefore be too immobilized to move at all.

  • http://www.cynthiawoodphoto.com Cynthia

    Why would photographers (or anyone wielding a camera) want to create the image of themselves as surveillance watchdogs or pseudo-cops…? This is a stupid suggestion and therefore a silly post.

    Professional photographers and hobbyists alike have been getting a bad enough rap as it is, with all the Homeland ‘Security’ nonsense and continued attempts to chip away at photographers’ rights to exercise their craft; why encourage behavior that would only make people wielding a camera seem obnoxious, pushy and potentially suspicious?

  • haze

    Seems like every one has a phone camera these days. However if you want to publicly declare “I have a camera and might use it if I don’t get good service” then it’s a good idea to have a camera hanging around your neck.

    If someone complains the just tell them that you didn’t want to leave your expensive equipment in the car where it could be stolen.

  • wiggles

    To discourage the behavior of customer service representatives not giving a paying customer the time of day would be a good enough reason in my book.

    My money earns me a certain level of service and obligation. I see nothing wrong with holding employees and companies to that expectation.

  • Fastactingrelief

    I don’t get paid enough to care pal. No big loss to me.

  • Fastactingrelief

    Camera stores do just fine without the help of people who “want” to “shop local”. Buy it online, we don’t care, and it saves the trouble of always price matching for you cheapskates.

  • Meester

    With a camera? That’s pretty passive aggressive.