PetaPixel

Nikon Allocates $17.7 Million to Repair D600 Issues… and Its Reputation

nikond600

If you’re wondering just how big of a pain in the butt for Nikon the D600 sensor oil/dust issues have been, all you have to do is go back into our archives and read about the lawsuits and the outrage… or read the comments on the D610 announcement post.

On the off-chance that’s not enough, however, we now have a dollar figure to add to the mix. $17.7 million. That’s how much Nikon has allocated to put an end to the D600 issues and repair its damaged reputation.

The number was revealed in a Q&A published by Nikon about the financial results from the fiscal year ending March 31, 2014.

d600

The company said it is “taking this matter very seriously,” revealing that 1.8 billion yen has been set aside “for warranty reserve in the year ended March 2014 to cover the cost of repairs and replacements.” Nikon also openly admitted that it, “will be taking steps to restore confidence in the Nikon brand.”

That’s the juiciest bit of data offered, but if you’d like to and dive into the numbers a bit further, you can check out the full Q&A by clicking here.

(via Nikon Rumors)


 
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  • http://www.heritage.org/ TVEXECUTIVE

    When will Canon do the same with their 1DX

  • http://500px.com/mlianopr mlianopr

    What happen with 1DX…?

  • JustFedUp86

    I did another airshow last weekend, and was grumbling about cleaning the sensor on my D300s and still seeing dust spots coming up. However, that’s what happens when you take pictures at infinite focus with a narrow aperture. Was the D600 shutter a problem? Yes, but it’s not like like was spraying gallons of oil on the sensor, and I’m yet to hear of major problems such as sensor failing. If you can be bothered to clean the sensor it will keep on working.

    If you want to see a real example of spectacular product failure look at the Microsoft Xbox 360, where the “Red Ring of Death” which indicated a system failure happened in 54% of the consoles as late as 2009 and Microsoft put aside (cue Dr. Evil voice) 1 BILLION dollars to cover warranty repairs.

  • http://www.kurtlanger.com/ Kurt Langer

    That D600 oil problems wasted dozens and dozens of hours of my life in testing, googling, cleaning, fixing, healing, thinking and stressing. The camera lab that I bought it from, the dealership that distributes the camera, and Nikon pretending there was nothing wrong and it was just dust was unbelievable. Actually quite evil. If only they recognised it at the very beginning and sorted it out right then. I now got the D800 and a D7100 and they are awesome two very different cameras to shoot with.

  • Peng Tuck Kwok

    Interestingly enough my sister never had that issue, though I did suggest that she go to the service center to get it looked at.

  • http://www.heritage.org/ TVEXECUTIVE

    The Mirror Boxes in the Canon 1DX is defective. HEAVY oil and debris. a $7,000 rip-off

  • http://www.wilmark.johnatty.com wilmark johnatty

    Whats the point of this – TOO LATE! Its now a lesson for the future about what happens when you try to dupe your customers.

  • http://www.wilmark.johnatty.com wilmark johnatty

    What do you mean? When will they add an oil reservoir to the sensor?

  • Angelgreg

    My wife and I each own a D600 and had Nikon replace the shutters back in January. I still get oil spots on my sensor and have to wet clean it. Nikon needs to just bite the bullet and give everyone their money back or give us D610′s.

  • wizguy

    Do you own a 1DX?

  • F3point5

    When my out of warranty 360 developed RROD, MS replaced it with a free refurb 360. How’s that for customer service? In contrast, Nikon stuck its head in the sand and pretended the problem didn’t exist. Then it stuck its head somewhere else. Buh-bye Nikon. Fwiw my last Nikon was a D700.

  • s6000

    Happened to me. Nikon fixed the issue for free. Took about a week and a half to get it back.

  • JohannaHolkhamred321

    before I looked at the check of $8543 , I accept
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    apple labtop. . there sisters neighbour has done this 4 only 19 months and by
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  • Don Tusk

    The good thing is that you could buy D600 for $1000.

  • gochugogi

    Mine is still fine after a few months. Maybe they solved the issue in later production.

  • FelipeGR

    You got lucky. They kept stalling with mine until the warranty “extension” expired and said “sorry, we can’t fix it but we can sell you a refurb for like $50 off”.

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  • Mike S Reger

    til I looked at the
    draft which said $4371 , I didnt believe …that…my father in law woz like
    actualy making money in there spare time on their computer. . there neighbor
    started doing this 4 only 9 months and just paid for the morgage on there
    cottage and bought a new Fiat Multipla . Find Out More ➤➤➤➤➤➤ http://www.works77.ℂℴm

  • blickblocks

    Not really. If you got a US market D600 in mint condition for $1k, I’d like to know where.
    Edit – I bought a used D600 last week for $1,375. Some in not as great condition, with the original shutter not replaced, or grey market were going for $1,200. Wouldn’t want to deal with that.

  • mmdccbslm

    Let’s be serious about this. Nikon stock dropped recently and before that China said the D600 cannot be sold there any more. NOW they want to act. Well, not really WANT to act, more like FORCED to act!

  • http://www.heritage.org/ TVEXECUTIVE

    Mine is a 9. Supposed to outside of the recall, yet defective. I had an 8 that was defective too… yet outside of the recall. All 0-7′s are also recalled. I’m on my 4th defective 1DX. As a professional who travels, this is a CANCER for my work. The 1DX Mirror Box is a NIGHTMARE!!!!!!

  • http://www.heritage.org/ TVEXECUTIVE

    On my 4th Defective 1DX. Have had constant Mirror Box, Oil and Debris, Focus issues all related to the same inability to control oil splash and debris. Canon, should replace EVERY 1DX on the market. It’s a $7,000 NIGHTMARE for those of us who need bullet proof cameras for international sports. The 1DX is DEFECTIVE and Canon keeps selling them knowing the cameras are DEFECTIVE.

  • Ryan Tonegawa

    I sell all of this gear and since release we have not seen ONE issue, oil spots or otherwise, with the 1DX. Not even a whisper of any issues. Nikon is another story, that’s been told a million times. I’m actually surprised at all of the 1Dx postings here. So much so that I call b.s. and assume you are all trolling for Nikon.

  • Don Tusk

    I bought D600 for $800. It has oil on sensor but i’ll fix it.

  • TerminatahX

    Not surprised; Nikon’s too busy saturating the market with bodies. Yes, I own a 1dx, and I’ve had no issues with mine. Best dslr on the planet period.

  • TerminatahX

    What’s your website? I’d love to see your work!

  • Colin Timm

    Too little too late, thankfully I got the extended warranty, and after 4 d600 bodies including 2 of those bodies going to nikon for 6 weeks to be “fixed”. I switched to Canon 6d, and am very impressed, not just by the camera, but with the L-series glass which is way better than anything Nikon has to offer.