PetaPixel

Overheard in a Camera Shop: Just Do It

Customer: Why are my 8×10 prints being cut off?
Salesperson: Well, your camera shoots in 2:3 aspect ratio which is a different proportion of rectangle. The 8×10 print is 4:5.
Customer: I want my prints in full size.
Salesperson: You have three options. A) We stretch the image. B) We crop the image, or C) we can put white strips on the sides but that won’t be very pleasing.
Customer: Can’t I just put what I have on my camera on the paper?
Salesperson: You know how when you watch a HD video and they put black bars around the screen? It’s that exact same concept.
Customer: You’re not doing your job properly, can I speak with your manager?
Salesperson: No problem! :)


Thanks for the submission, Dennis!


 
 
  • http://twitter.com/Basbeeky Bas ter Beek

    Reading this makes selling camera’s as fun as using them! ;)

  • http://twitter.com/JackCallum Jack Kennedy

    Some people are idiots. This person is simply a failure.

  • Dave

    Oh I’ve been there before, if only people learn!

  • http://www.kidzrevil.co.uk/blog Felix Woodcock

    smh that was sooooo retarded of him

  • Matt

    “oh, well if you buy this Leica M9 with this 50mm f0.95, that should fix all your problems.”

  • http://twitter.com/kellbaldwin Kell Baldwin

    When I worked in a lab, I got yelled at by more then one customer over this exact same issue.

  • http://www.facebook.com/fedeavila Federico Avila

    Some people are really idiots… Especially the salesperson…

  • Bruce

    But they look really good on Facebook, you must be doing something wrong…

  • http://twitter.com/kgraceart Kathleen Grace

    See, this is the same thing as packaged hot dogs and packaged hot dog buns. Used to make me crazy, especially when telling customers. So, I’d order them printed full frame and then they can’t find a frame….

  • http://twitter.com/keithleyson Keith Edward Leyson

    And you know what the saddest thing is? Most of these idiots hold high ranking positions in some company.

  • http://twitter.com/Leanne_hearts Leanne Matthews

    its when they get photos off facebook and enlarge them to 10×15 and then say its your fault that they are bad quality.

  • Anonymous

    This is actually pretty lame, why didn’t the sales person just suggest an 8×12 print?

  • http://pulse.yahoo.com/_T4K6QA6QFOGGLPIZT2ERCBJIYQ Marschal Fazio

    My thoughts exactly. I prefer 8×12 when I can’t decide where to crop. Especially with film; with digital I can crop and undo until I get it right in Photoshop

  • Gordo

    you know all this digital photagraphy has only been around for twenty years or so there are a lot of people that got screwed in the change over. PPL buying new cams and twenty something idiots behind the counter mean mouthing them instead of really trying to help.

  • Gordo

    you know all this digital photagraphy has only been around for twenty years or so there are a lot of people that got screwed in the change over. PPL buying new cams and twenty something idiots behind the counter mean mouthing them instead of really trying to help.

  • jaydel

    8×12′s are nice… but frame companies don’t make many frames in that size… it’s a tyranny i tell ya!

  • http://twitter.com/drewchurch Drew Church

    35mm film: 36x24mm (simplify this down and it’s a 3:2 ratio)
    APS-C “crop” sensors also are 3:2 ratios.

    You do understand that the same problem would apply to an enlargement from a 35mm film camera, right?

    In short: /facepalm

  • A_dairy_cow

    It’s a pain, yeah, but you could get an 8×12 matte cut to fit an 11×14 frame.

  • http://247arts.tumblr.com Paul

    Slightly off topic, but does anyone know why companies don’t produce precut mats for 8×12 or 6×9 prints like they do for 4×6? I mean, really, how could there not be a market for frames with precut mats for the larger 2:3 aspect ratio prints?

  • Anonymous

    20 years! You’d think that people would have already figured this out by now. Given Drew Church’s reply, I don’t think this is about a person caught in a transition, but rather, someone inexperienced in photography. There are plenty of beginner books on digital photography, one I was given covered this very clearly.

    Except the very last line, I don’t see anything that I would consider even close to “mean mouthing”. It looks like the person behind the counter knew what they were talking about (as in, not an idiot in that respect) and tried valiantly to explain it. It could have been been explained a bit more clearly, if you’re selling something, you start by assuming the customer doesn’t understand numbers. But not knowing the best way to explain it isn’t necessarily “mean mouthing”.

  • Anonymous

    I agree, it’s even hard to find frames that aspect ratio. They’re out there, but the variety is very lacking. You have to pay for a custom frame if they very few premade ones aren’t what you want.

  • NEF2JPG

    Honestly if the camera shop can’t provide 3:2 photo paper, it’s a shitty shop

  • Sean_isr

    This is why I been printing 7 1/3 x 11 for a while….I like having the width that is not obtainable in an 8×10 but not palm sized like a 4×6, while still being printable on 8.5×11 photo paper.

  • Matt Needham

    It’s been a problem for quite a while as there’s never been a camera that shoots 2:3 (4×6), 5:7, 4:5 (8×10, 16×20), and 11:14 (the so called normal print sizes) aspect ratio all at the same time.

  • http://twitter.com/zeptom Joakim Bidebo

    8×10 wasn’t made for compact camera (35mm) and where the ratio of 3:2 is more common. It’s made for mid-range cameras.

    I don’t either have problem finding good labs that print in the right aspect ratio nor finding frames for it.

    In this size I print mine in 20×30 cm (202×305 mm).

  • Fastactingrelief

    Some people are trolls… Especially you…

    What did the sales person do wrong here? Honestly. The guy getting his prints done doesn’t understand the concepts of aspect ratio and cropping. The sales person did what he could to illustrate the issue for the customer, who is asking for something that is a physical impossibility.

    6 people liked this? Shame on you.

  • Fastactingrelief

    Then the guy is going to get pissed when he can’t find an 8×12 frame. The customer asked for an 8×10. He probably asked for that size on purpose. Maybe he has an 8×10 frame at home? Maybe he’s putting it in an album designed for 8×10 prints? We don’t know any of that.. but the salesperson definitely didn’t do his job, right?

  • Anonymous

    it’s been 20 years since digital printing became “pretty good” and 10 years since it’s been amazing. the fact that the camera ratios still have to conform to publisher ratios that are 100 years old is ridiculous. and the tv analogy is idiotic, a tv is a complex device where the physical screen dimensions can’t be adjusted. paper is paper and can be cut to *any* ratio easily. the technology is certainly there to print to any ratio.

    i recently printed a book and was amazed that in 2011 the most popular photographic ratio (135mm film) developed in 1934 is still rejected by printers/publishers.

  • Anonymous

    the ones who need to figure this out are the printers/publishers/frame makers. they’ve had 77 years to accept the most popular photographic ratio (based on 135mm film)

    the customer is absolutely right to be annoyed and there’s no reason the salesperson can’t explain how f’ed up this situation still is.

  • Anonymous

    it’s been 20 years since digital printing became “pretty good” and 10 years since it’s been amazing. the fact that the camera ratios still have to conform to publisher ratios that are 100 years old is ridiculous. and the tv analogy is idiotic, a tv is a complex device where the physical screen dimensions can’t be adjusted. paper is paper and can be cut to *any* ratio easily. the technology is certainly there to print to any ratio.

    i recently printed a book and was amazed that in 2011 the most popular photographic ratio (135mm film) developed in 1934 is still rejected by printers/publishers.

  • Sdsa

    How about printing it with the white spaces and just cutting them off? Salesperson is wrong. Customer is always right.

  • Sdassad

    Showing the full frame is way more important than worrying about white spaces around it. IMO

  • Fastactingrelief

    Because then the guy has a print that neither fits in an 8×10 or 8×12 album or frame. So he looks at the print, says “hey, this is the whole frame in real life, these guys must be pros”. Then the idiot gets home, puts the picture in his 8×10 frame and sees the wooden backing. Now the salesperson has to deal with this asshat and have the same argument all over again. So no, the salesperson/lab person is not being ‘lazy’ and neglecting to come up with a solution. There is no solution that does not involve the customer’s understanding of aspect ratio, and willingness to compromise on print size or frame size.

    The customer is not always right, that’s a worn out cliche. Stop being an entitled douche.

  • http://twitter.com/charrotustra Momo García

    i must confess it took me plenty of time to understand the deal of proportions and prints
    shame on me!

  • http://twitter.com/JackCallum Jack Kennedy

    It’s worse when they’re solely in the business for the money, and don’t even know what aperture or full-frame means.

  • http://twitter.com/vivekxsharma Vivek Sharma

    I agree. Whether it is the customer or the salesperson, there is something called common sense that everyone ought to have.