If you’re one of the many frustrated Sony NEX-5N owners who are experiencing a mysterious clicking noise when moving the camera around, hope for click-free video recording has finally arrived. Sony updated its support site yesterday acknowledging the issue:

We have received reports of a “clicking” sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. [...] an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.

Sony will offer this performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product. Please call 888-868-7392 to arrange for this improvement.

So basically, if you insist on doing motions “inconsistent with smooth video recording”, just give Sony a call and they’ll give your camera the repair performance improvement it needs.

Performance Improvement for Video Capture (via Engadget)

Image credit: camera repair by zzkt

If you’re the proud owner of a Sony NEX-5N but have been pulling out your hair due to strange clicking noises ruining your videos, here’s some good news: it’s not just your camera. Frustrated camera owners have taken to the Internet to complain about the faint clicking noise that can be heard from inside the camera when moving it around, a problem that was found in every NEX-5N that Engadget tested. 1080/60p video recording is one of the highly touted features on the camera, so Sony could be in for quite a PR nightmare if there isn’t a simple fix for this widespread problem. If you’ve been considering the NEX-5N, hold off until this is resolved.

(via sonyalpharumors)