PetaPixel

Apple’s Official Response to Complaints Over Purple Flare

Apple has issued an official response to complaints over the iPhone 5′s purple flaring, and it mirrors what AppleCare Support said to a customer last week. A new support document has appeared for the symptom: “A purplish or other colored flare, haze, or spot is imaged from out-of-scene bright light sources during still image or video capture.”

It states,

Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources. This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor. Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect.

It’s not the answer many iPhone 5 owners were hoping to hear, but it’s pretty clear that the purple flaring isn’t something that’s only seen in iPhone 5s (though, the rate at which it’s seen seems to be higher than most cameras) — the photograph shown above exhibits the same purple flare, but was shot using a Fujifilm Finepix Z100fd compact camera.

iPhone: Camera image effects [Apple via Washington Post]


Image credit: Purple Flare by amypalko


 
  • http://www.mko.gen.tr/ mko

    Huh I thought it was a viral ad for new Star Trek movie.

  • pick a name

    OMFG WHY HAS HAPPLE NOT PATCHED A LENSHOOD ONTO IPHONES? THIS MAKES THE PLEMS UNHAPPY!

    in other new, my Canon lenses have lens hoods and i don’t shoot into direct light, PROBLEMO SOLVED

  • http://www.facebook.com/Ziplock9000 John Stock

    Why so many Apple articles? If you MUST include smartphones, how about the far more numerous Android devices…. or can I guess why?

  • http://www.facebook.com/profile.php?id=500099394 Charles Anderson

    They generate page views this way, and Apple issues are far more prominent in the news than myriad Android devices

  • http://www.petapixel.com Michael Zhang

    This story is hitting the front page of many of the huge new organizations. If any photography-related Android story does that, we’ll certainly be covering it as well.

  • http://twitter.com/StevenWorster Steven Alan

    They talk about Nokia often…

  • Mike

    See, people? Even Apple cannot compensate for “stupid factor”.
    You have the darn sun in your frame, did you expect to record some sun spots!?

  • http://twitter.com/THEGREATZEEE THE GREAT ZEEE

    can some one tell apple that the flare is not the problem but the purple color is. smh

  • Art of Photography

    This sample image is camera flare. Purple is one of the bokeh colors you get. In this case, because of the camera positioning, purple is dominating the other colors. Not the same thing at all with the iPhone 5 issue where the bright spot light is purple. And I disagree about this being an issue with all iPhones. This weekend I saw images from an iPhone 4 of the sun just coming over a fence and the sun was yellow, not purple.

  • http://twitter.com/Darkphotography Mark Dub

    I played the drinking game for Star Trek. Drink every time you see a lens flare. Best 9 min movie ever!

  • Luis Guimarães

    Iphone 5 is a phone not a camera. – - ‘

  • whatever

    “or can I guess why?”

    Right it’s a giant conspiracy to keep Android out of the blogs. Give me a break.

    The only thing more annoying than Apple fans gushing about Apple is Android fans whining about Apple.

  • Nude Moose

    Stop whining, it’s a feature!
    Built-in vintage filter!

  • notes2john

    Nothing to worry about… it’s Steve Jobs reflected from the afterlife making sure his minions are in line.