PetaPixel

Canon’s Popular PowerShot S100 Has Lens Issue, Free Repairs Offered

Canon recently announced that some owners of the Canon PowerShot S100 compact camera could be eligible for a free repair. The S100 lens is prone to getting stuck when extended — an error that Canon says is due to a part getting disconnected within the lens. Humidity and heat can exacerbate the problem.

Owners of the product within the serial number range:”29xxxxxxxxxx”, “30xxxxxxxxxx”…”41xxxxxxxxxx” are eligible for free repair, regardless of warranty status, if they exhibit the problem. The Verge also reports that Canon is offering refunds to anyone who paid for a repair for the lens error.

Canon Product Advisory (via The Verge)


 
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  • http://www.richardsnotes.org Richard

    The problem with this is, if you have an S100 within the serial number range and have not had the problem, what will they do for you? Do you have to wait until the camera fails when you don’t want it to? They need to do a recall of all cameras in that serial number range like they did with 5D mirrors, then it’s all taken care of with fewer angry customers who had a camera fail on holiday.

  • http://www.richardsnotes.org Richard

    The problem with this is, if you have an S100 within the serial number range and have not had the problem, what will they do for you? Do you have to wait until the camera fails when you don’t want it to? They need to do a recall of all cameras in that serial number range like they did with 5D mirrors, then it’s all taken care of with fewer angry customers who had a camera fail on holiday.