PetaPixel

Pentax Crowned Best In DSLR Online Buyer Satisfaction

You’d think the biggest name in DSLR online buyer satisfaction would be someone like Nikon or Canon, but according to J.D. Power and Associates, it’s actually Pentax. J.D. Power and Associates released their 2012 DSLR Online Buyer Report a couple of days ago, and it was Pentax that took the crown, scoring 899 our of 1,000. The runners up, in case you’re interested, were Nikon with an 891 and Canon with an 888.

The study measured 5 factors: picture quality, durability and reliability, variety of features, ease of operation, and shutter speed/lag time through a social commerce network called PowerReviews, and Pentax did best in all features excepting picture quality, where #3 Canon actually reigned supreme. For all of the details be sure to check out the entire report.

(via PhotographyBLOG)


Image credit: PENTAX K-5 01 by HAMACHI!


 
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  • Samcornwell

    You’ve got to take into account that the people who bought a Pentax… were buying a Pentax.

  • https://twitter.com/#!/thelonelylights Adam Cross

    nothing really wrong with Pentax cameras, let’s not forget that their medium format cameras are really, really good

  • kengo

    ftw pentax !!! shame on crappy sony!!!!

  • ennuipoet

    While I shoot Canon DSLR, I will always think of my K1000 as one of the best cameras I ever owned. I shot for 20 years on that camera and never had a problem. I almost bought a Pentax DSLR when I went digital but decided on Canon because of lens quality and selection.

  • netabuse

    This doesn’t smell at ALL like ballot-stuffing by a vocal minority who believe slow AF is a good thing and that so-so DX primes costing large sums are rational.

  • http://twitter.com/geniusdog254 Jesse Cureton

    I like how image quality just seems like a second thought here, y’know, on the camera rating system

  • Jason

    Pentax shares the same as well as different problems as all camera manufacturers do. None of them are perfect. Stop being fan-boys and acting petty.

  • Sir_Elton_Juan

    So you think you’re superior.

  • http://www.facebook.com/larry.roberg Larry Roberg

    I started with a Pentax K-1000 and have a K200 now

  • http://www.facebook.com/larry.roberg Larry Roberg

    The study measures satisfaction with DSLR cameras across five factors
    (listed in order of importance): picture quality (including picture
    clarity, sharpness and color); durability and reliability (including
    damage resistance, battery life and sturdiness); variety of features
    (including zoom, image stabilization and low light settings); ease of
    operation; and shutter speed/lag time (overall speed of the camera,
    including shutter lag time).

  • Mansgame

    Well that’s adorable. “ease of operation”? What does that mean? More Auto modes? Durability?? You take your Pentax against a D4, nay, a D300 out in the rain and see which works best. It’s a meaningless award. I’m sure my little nephew would say his Lego camera has better ease of use too.

  • tttulio

    Who are Pentax?

  • kokomo

    god damn mexican.

  • Sir_Elton_Juan

    Suck on my jalapeño.

  • Joakim

    As a Canon shooter I have to say that I love Pentax. =) No logic there maybe but I own several Pentax lenses that I use with my Canon. Those adapters are so darn expensive (compare to what I pay for old lenses) so better stick with the same non Canon brand.

  • http://www.facebook.com/sam.chua Sam Chua

    chalk it up to cognitive dissonance. Pentax buyers so hate to admit that they bought the camera that they had to go out of the way and proclaim satisfaction. Either that or you had to be a real Pentax nut to buy a Pentax DSLR.

  • http://twitter.com/Jet5tar Chris Lyn

    Image quality on the latest Pentax cameras are up there with both Nikon and Canon. Pentax lenses are top notch. They just don’t have the brand awareness like Nikon and Canon, therefore people who buy a Pentax buy it because they know they are getting quality.

  • kokomo

    lol. big words from an illegal immigrant. you smell like farts.

  • Sir_Elton_Juan

    Can I get a better troll over here? this one gets excited with bad Beach Boys songs. BTW tell your mother to stop calling me.

  • http://twitter.com/MmYeahNah Jacqui Dee

    I shoot on a Pentax K5 and also do work with Canon 5d MkII. I’m pleased with the results produced by both cameras. If I’m doing Macro work I’ll go with the 5d because I prefer the 100mm macro lens they produce. If I need a higher ISO or better low light conditions I prefer to work the the K5 as it has been proven in testing to have less noise.
    If you can’t recognise that different cameras work better in different situations then you’re missing out on opportunities in your photography.

  • for Pentax fanboys

    J.D. Power’s the Report is untrustworthy.
    Pentax has more problems than others. Pentax camera was being to fade away the market. Hoya looked Pentax camera division was an encumbrance, and throw away the Pentax imaging. Butcher Hoya murdered and dismembered Pentax, annexed Pentax medical equipment division, and annexed Pentax lens unit and plexiglas lenses division (destroy competitor), throw away the Pentax camera, Hoya CEO never hoped to produce cameras.

    Pentax camera in market shares 2011,

    http://bcnranking.jp/news/1112/111228_21729.html?ref=itioshi&pmc_id=2&order=2&sns_id=21729

  • notafanboy

    You raise some valid questions, in surveys like this one must ask for the details, otherwise they’re useless as far as helping us make good choices.

    I own Canons and admire Nikon’s lens range even though I also own Pentax DSLRs. I chose Pentax also because of these very unique qualities that no other brand possesses:

    1. All current Pentax DSLRs are rated to function normally from 14F to104F or -10 to 40C. Currently, even Canon EOS-1Dx and Nikon D4 (and every other DSLR) are rated to function only from 32F to 104F or 0C to 40C.

    2. With a Pentax K-7 or K-5, the photographer can check AFS/AFC/MF mode, metering mode or AF points mode just by a quick touch with a fingertip, without looking at any screen.

    3. All Pentax DSLRs have highly intuitive controls, requiring just the right hand to access 95% of all critical shooting controls (like the film-era Porsche Design-designed Contax RTS and Contax 139, if you’re familiar with them).

    4. One can adjust focus manually without having to switch over from AF to MF with many of the newer Pentax lenses. Try that with other brands without switching to MF first and damage is likely the result.

    4, Pentax has a TAV mode: set your shutter speed and aperture, and the camera will select the ISO sensitivity for correct exposures. No other make has this. There’s also the SV mode, where you can select and lock the ISO value, while the camera selects shutter speed and aperture.

    I’m not a Pentax fanboy because I fully acknowledge their shortcomings as well. In fact I own more Canons than Pentax (a 3 to 2 ratio), but where the Pentaxes work best are when I need to be able to access controls quickly and intuitively, and when I need to travel light. Their DSLRs are rugged yet more compact than the equivalent from Canon of Nikon.

    I hope these points help to answer some of your questions.

  • http://www.facebook.com/profile.php?id=669317650 Will Brealey

    Where’s Leica in that market share breakdown? Doesn’t appear at all. Leica must therefore be a shite camera-brand, eh?

  • http://www.facebook.com/profile.php?id=669317650 Will Brealey

    I suspect if you’re talking about a Pentax K10D, K200D, K20D, K7, K5 or K30, they’d do just as well out in the rain, because they’re weather sealed. They are also ergonomically excellent in terms of external *manual* controls and handling. I don’t think you have much of an idea of what Pentax cameras are like!

    (Sadly, Pentax cameras lack a ‘Guide’ mode, which I suppose is where Nikon cameras inch ahead…) ;P ;P ;P

  • notafanboy

    [My response to Mansgame yesterday:]
    You
    raise some valid questions, in surveys like this one must ask for the
    details, otherwise they’re useless as far as helping us make good
    choices.

    I own Canons and admire Nikon’s lens range even though I also own
    Pentax DSLRs. I chose Pentax also because of these very unique
    qualities that no other brand possesses:

    1. All current Pentax DSLRs are rated to function normally from 14F
    to104F or -10 to 40C. Currently, even Canon EOS-1Dx and Nikon D4 (and
    every other DSLR) are rated to function only from 32F to 104F or 0C to
    40C.

    2. With a Pentax K-7 or K-5, the photographer can check AFS/AFC/MF
    mode, metering mode or AF points mode just by a quick touch with a
    fingertip, without looking at any screen.

    3. All Pentax DSLRs have highly intuitive controls, requiring just
    the right hand to access 95% of all critical shooting controls (like the
    film-era Porsche Design-designed Contax RTS and Contax 139, if you’re
    familiar with them).

    4. One can adjust focus manually without having to switch over from
    AF to MF with many of the newer Pentax lenses. Try that with other
    brands without switching to MF first and damage is likely the result.

    4, Pentax has a TAV mode: set your shutter speed and aperture, and
    the camera will select the ISO sensitivity for correct exposures. No
    other make has this. There’s also the SV mode, where you can select and
    lock the ISO value, while the camera selects shutter speed and
    aperture.

    I’m not a Pentax fanboy because I fully acknowledge their
    shortcomings as well. In fact I own more Canons than Pentax (a 3 to 2
    ratio), but where the Pentaxes work best are when I need to be able to
    access controls quickly and intuitively, and when I need to travel
    light. Their DSLRs are rugged yet more compact than the equivalent from
    Canon of Nikon.

    I hope these points help to answer some of your questions.

  • Paul

    I love how Nikon and Canon users are trying to shit on Pentax saying it was low photo quality. You obviously have not used a Pentax camera they have a lot of the same sony sensors that are in Nikon’s cameras and I don’t know of a modern dslr that is catered to manuel lenses like the Pentax cameras are. BTW I shoot cannon right now but thats only for video and the features i can get with magiclantern I think Nikon and
    Cannon make great cameras but Pentax is really in the same ballpark even if they don’t advertise as much or pay companies like best buy to push their prodcts.

  • BGZ Studios

    645D here with many 645 film lenses – very happy :)

  • kyoshinikon

    I am a nikon user and I have always held pentax gear in high esteem. Durable, user friendly and light (compared to nikon)

  • 9inchnail

    No, it’s a brand for hipster douchebags who don’t vote in polls because that’s too mainstream.

  • http://twitter.com/intensitystudio Antonio Carrasco

    WHO CARES what brand of gear you use? It’s the photos you take that matter.

  • for Pentax fanboys

    Leica camera is already a luxury brand, but its utility value is no longer important. Also, Leica still holds its high-grade optical glass elements and Leica lens and Leica industrial optics.

    However, the dismembered Pentax and later resold of the camera division is merely as Hoya throws away a scrap towards a third party corp, it is never possible to be another Leica.

    Hoya done the resale is an extraordinarily cheap price, could you buy Leica corporation to be a same cheap price?

  • Doug

    Pentax camera are a bit different and to some that is part of the appeal. Their photo quality capability is on par with the other manufacturers. Cameras are small, have solid build quality and are intuitive to use.

    There are also thousands of vintage screw mount Pentax lenses that can be used on all Pentax cameras with an adapter. They offer excellent optics, smooth operation and all metal (and glass, duh!) construction.
    I don’t put a lot of stock in these types of surveys as all the new DSLR’s on the market these days are outstanding. It just comes down to personal preference, lenses needed to do the job, flash systems and other accessories.
    As for me, I prefer Pentax.

  • Frodo

    Considering that pentax even got on a list with Nikon and Canon is pretty astounding all on it’s own considering how small a market share they have in the DSLR business.