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Adobe Backtracks, To Offer Special CS6 Price For CS3/CS4 Till End of 2012

Adobe caused a stir last November after changing its upgrade policy to only cover one version back instead of three. This meant that only Photoshop CS5 owners would qualify for the upgrade price on CS6 when it’s launched, leaving CS3 and CS4 owners the not-so-nice option of buying the CS5 upgrade before buying the CS6 one. Perhaps in response to the angry customer response, Adobe announced a “special offer” for CS3 and CS4 owners today:

[...] we want to make sure our customers have plenty of time to determine which offering is best for them. Therefore, we’re pleased to announce that we will offer special introductory upgrade pricing on Creative Suite 6 to customers who own CS3 or CS4. This offer will be available from the time CS6 is released until December 31, 2012.

We’ll find out just how much of a discount those users will receive once CS6 is released. It also appears that Adobe isn’t planning to restore the old upgrade policy — today’s announcement is more of a one-time fix for angry customers.

(via Adobe via John Nack)


Image credit: Adobe Creative Sweet CS5 by pcfishhk


 
 
  • http://twitter.com/uncommondepth Roberta Murray

    Adobe is far too greedy. Sure they’ve got the market cornered, but I think I may have to learn how to do what I do with something else, because my pockets are simply not deep enough to keep upgrading every year. 

  • Anonymous

    There’s a special deal on CS5 right now on thepiratebay

  • Travis

    It hasn’t been my experience that each new CS update is worth it’s price, and given the rate at which they update it means they’ve just become like every other big company and only want more more more money, and they can because they are in a position of total power on the image editing market.  Someone new needs to pop up and pull a Google strategy on them because this is getting out of hand.

  • http://twitter.com/RedRavenImages Red Raven Images

    I think they are trying to push people to the cloud services and the subscription plans. make it so expensive to upgrade that people that need to stay current can only do it by paying the monthly subscription fee. If I were an Adobe henchman, that’s what I’d be thinking anyway…

  • http://www.facebook.com/people/Kathleen-Grace/1504717315 Kathleen Grace

     Well, screw that.  I went ahead and bought the upgrade so I wouldn’t get far behind.  Too many upgrades coming too fast.  It doesn’t make sense to upgrade every time or even every other time.  Often company policies are to wait and upgrade after two new releases come out.  Adobe pissed me off big time, and they are making a lot of people unhappy.

  • Fionabrims

    why do people feel the need to continually upgrade , is it a snobbery thing that they must be seen to have the latest version, if a version does its job for you when a new release comes out, it doesnt mean it suddenly stops working for you, so why not just keep doing what you where doing before they release a new version, after all it was good enough for you then……

  • Tzctplus -

    Leave your hipster credential in your way out of the room ….

  • Perceptivelight

    Atta girl!!!

  • The Midnight Barber

    Why would you have to upgrade? Because one new tool is added?
    I have CS3 and that has gotten the job done from day one and will continue to do so in the future.

  • Rune

    Dear Midnight Barber,
    If you still work in CS3 – you are not as advanced as the rest of us. . .

  • Paulsimonking

    I’ll need to upgrade because my PPC mac is too old and I’ll need a new one soon. and that will be an INTEL mac. I don’t think Ps(CS)4 works on the intels macs so that’s why I’ll have t upgrade – there’s nothing in the new software version that appeals to me, so I wouldn’t upgrade otherwise.

    About the cloud option – $600 ($49.99 pcm) a year?( it’ll probably be £600 in the UK too) That’s bananas! Well it is for me anyway – or was it a typo -now $4.99 pcm I might just about pay IF I liked the subscription model – which I don’t

  • Jem8032

    I just purchased CS5.5 when it was on sale during Black Friday because Adobe said that if you had CS2/CS3 that you wouldn’t be able to upgrade to CS6. THEY ARE LIARS AND FORCED ME TO PURCHASE SOFTWARE UNDER FALSE PRETENSES. We should form a class action lawsuit against them for their lies in order to force many of us to upgrade when we clearly didn’t have to.  Now I’m on a half version upgrade instead of a full version. This is why most people steal Adobe’s software because they are a bunch of greedy liars!!!! 

  • Fortyver

    CS 4, does work on INTEL Macs. You may run into a problem with Lion though. 

  • Anonymous

    as some who paid for the upgrades as needed, those slow to upgrade just need to get over it!

  • Paulsimonking

    Well , as they appear to have relented somewhat, before firing off in all directions, personally I think I’ll phone and ask for a refund. 

  • Paulsimonking

    Ok well after half an hour on the phone to Adobe customer services the definitive answer is: they don’t know.

    Yup you heard right: the lady I spoke to only could refer me to the info on their own website which she agreed was ambiguous; in that it did not specify whether users of individual CS products would be able to take advantage of the upgrade offer, nor whether the upgrade to CS6 (from CS4) would be for a boxed/downloadable version or whether it was only for the cloud version.

    In other words it is still not clear whether users of Photoshop (as opposed to the full CS suites) CS3/CS4 will have an upgrade path to CS6 Photoshop which can be installed on their computer

    Nor is it clear whether the upgrade path will be for boxed/downloadable versions or for cloud only versions ( I asked very specifically about this).

    Nor is it clear whether the upgrade price will be within the usual upgrade price parameters.

    I explained to the lady in customer services that it did not reflect well on Adobe that their Customer services agents did not have access to definitive answers to these important questions, (and despite her asking her manager)

    I am no wiser after spending half an hour on the phone to adobe customer services than I was before I rang

  • Paulsimonking

    Ok well after half an hour on the phone to Adobe customer services the definitive answer is: they don’t know.

    Yup you heard right: the lady I spoke to only could refer me to the info on their own website which she agreed was ambiguous; in that it did not specify whether users of individual CS products would be able to take advantage of the upgrade offer, nor whether the upgrade to CS6 (from CS4) would be for a boxed/downloadable version or whether it was only for the cloud version.

    In other words it is still not clear whether users of Photoshop (as opposed to the full CS suites) CS3/CS4 will have an upgrade path to CS6 Photoshop which can be installed on their computer

    Nor is it clear whether the upgrade path will be for boxed/downloadable versions or for cloud only versions ( I asked very specifically about this).

    Nor is it clear whether the upgrade price will be within the usual upgrade price parameters.

    I explained to the lady in customer services that it did not reflect well on Adobe that their Customer services agents did not have access to definitive answers to these important questions, (and despite her asking her manager)

    I am no wiser after spending half an hour on the phone to adobe customer services than I was before I rang

  • mofH

    Yep, all these comments reflect quite a few of us and the frustrations we feel with Adobe. Can you imagine having a team/company that could come out with a quality rival product and priced it AFFORD-ABLY? Wow!

    For the post above and the person who called Adobe… I did the same about these new subscriptions. A colleague just a short while back got the whole Design Suite for $65 a month. I went on the site and that no longer is offered apparently. Now you have to pay for each separate program.

    If Adobe priced all their products in the real world at a MUCH lesser price they would sell huge quanities and customers would be supportive, happy and spread the word. Whoever is heading up Adobe needs a realty check. Great, incredible awesome products but for most of us house payments and food outweigh $1000 price tags for a program. Come on Adobe!!! :-)

  • http://twitter.com/PGDesigns Paul Grant

    I have little respect left for this company.